Tag Archives: White Pages

What makes an expert?

Johan Brown Grant, KMer at USPS OIG, asked an interesting question on twitter (he’s @KMbyDrGrant) earlier this month: “When does someone become an expert? At what point do they cross that threshold?“. I often talk and write about the importance … Continue reading

Posted in Experts, networks, Training and learning | Tagged , , , , , , | Leave a comment

5 questions to get your experts database working

With so much information generally available, it is increasingly important to know who is an expert in what knowledge within your organisation. Most law firms have had some form of “White Pages” (an internal address book, adapted to an organisation’s … Continue reading

Posted in KM, Personal Knowledge Management, Process | Tagged , , , , , , , | 1 Comment

Mistakes happen …

I’ve just read an excellent post by Gordon Exall on his Civil Litigation Brief blog. You can read it here. You should read it – but in a minute, after you’ve finished mine 🙂 It talks about what can happen “when it … Continue reading

Posted in KM, Training and learning | Tagged , , , , , , | 1 Comment

Knowledge maps – a practical project for PSLs

  Knowledge mapping = a visual architecture of knowledge which enables and faciliates knowledge users to more easily and quickly access relevant knowledge and knowledge owners (Gomez et al 2000).   It sounds great to me – a visual, intuitive … Continue reading

Posted in KM, Process, Professional Support Lawyers, Strategy, Training and learning | Tagged , , , , , , , | 8 Comments