Tag Archives: process

Law Firm Profitability

“Emerging Approaches to Law Firm Profitability” You’ll find my contribution at Chapter 3: “Better, faster, cheaper”. – What is process design and improvement? – Where to start with your first process-related project. – Improvement cycles. You can find out more … Continue reading

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Learning KM in 2017

If you plan to improve your learning and networking in 2017, I’ve got the following events coming up which will interest you:   January 25th – KM: The Works – London A day-long foundation course in professional services sector KM. … Continue reading

Posted in Events, KM, Knowledge Network UK, Legal Project Management, Measurement, Personal Knowledge Management, Process, Professional Support Lawyers, Strategy, The Knowledge Business, Training and learning | Tagged , , , , , , , , , | 3 Comments

Process design and mapping 101 for lawyers

1. What is process design? Process design is the activity which shapes the form of the services that a law firm delivers to its clients, in accordance with their strategy, and the process that produces them. 2.What is process mapping? … Continue reading

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