It’s go, go, go! The KN-UK programme is live!

Just finalised the programme for Knowledge Network UK in Bristol and Birmingham for 2019 and I’m *terribly* excited about it (maybe cause it’s Friday).

This year we’ll be covering:

  • the new BSI standard for KM
  • think like a marketing professional – using marketing tools and techniques to improve internal & external communication
  • behind the scenes look at how other sectors approach their KM challenges
  • design thinking for KM solutions – it’s not just techy solutions, design something that really works for your users
  • bring-a-problem workshop – learn from the wisdom of the crowd and thrash out some practical solutions with your peers

It’s £250 for one person (for 10 hours of learning?!) and £450 for a dual ticket for 2 people (from the same firm). If you would like to join, there is also an early bird discount for those who pay by 22nd March 2019.

If you would like more info or to join in the fun, email me at or comment below.

And if you live somewhere else in UK and want a KN-UK group in your city, let me know. Once I have 3-6 firms interested, I’m happy to get organising!

Individual tickets to single events will be available nearer the time via Eventbrite.


Posted in Events, Knowledge Network UK, Uncategorized | Tagged , , , | 2 Comments

Hercule Poirot: Subject Matter Expert and Knowledge Manager

If you are in the UK, you can’t have missed the excellent new adaptation of Agatha Christie’s ABC Murders over the Christmas holidays. See the source image

If you did miss it and enjoy a Golden Age murder, you can (at the time of writing at least) find it on catch-up here.

It didn’t seem terribly faithful to the book as I remembered it, so I decided to re-read the book alongside the series (and enjoy again a rattling good tale).

And while re-reading the original story, I was struck by how Poirot (well, Agatha Christie) has some excellent quotations about Knowledge and Learning and the power of conversation. I thought they might be useful,  so I’m sharing them with you.


On implicit and tacit knowledge and hunches…

Here Hercule is explaining why his “feeling” that there is something amiss about the murderer’s letters should be taken seriously.

“Not instinct, Hastings. Instinct is a bad word. It is my knowledge – my experience – that tells me that something about that letter is wrong.”


“But what is often called an intuition is really an impression based on logical deduction or experience. When an expert feels that there is something wrong about a picture or a piece of furniture or the signature on a cheque he is really basing that feeling on a host of small signs and details. He has no need to go into them minutely – his experience obviates that – the net result is the definite impression that something is wrong. But it is not a guess, it is an impression based on experience.”


On surfacing information (and knowledge) through conversation…

Here Hercule is trying to unearth from a group of witnesses and the victims’ families, any  facts or events, however small, that might link the seemingly random murders. So far the only similarity between the series of killings is that each victim’s name and home town links to a letter of the alphabet (the first victim was Alice Ascher of Andover).

“Telling everything you know always implies selection…. One cannot tell everything. Therefore one selects…. people select what they think is important. But quite frequently they think wrong!”

“And how is one to get at the right things? Simply, as I said just now, by conversation. By talking! By discussing a certain happening, or a certain person, or a certain day, over and over again, extra details are bound to arise.”


What do you think?

Was Hercule Poirot a Subject Matter Expert and Knowledge Manager at heart?

Have you come across any other fictional characters whose Knowledge and Learning quotes would be useful for training and discussions? I’d love to hear about them in the comments below.

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Posted in KM, quotes, Training and learning | Tagged , , , , , | 2 Comments

2018 in review

As I head off for my Christmas holidays, it’s time for a review of the year…

And a puppy in a Santa hat, just … because …

santapuppy- rhaul-v-alva-491530-unsplash


Top 5 posts/pages


  • Over 4,000 visitors from 92 different countries visited this blog

Law firms helped in 2018

  • I helped 35 individual firms (plus a few hundred more at conferences, watching webinars and listening to podcasts)
  • the smallest had one partner
  • the largest had more than 700 partners
  • this included 40 hours of training


New initiatives


A great fun year for me. Thank you to all my clients, peers and friends. Hope you’ve enjoyed your year too.

Merry Christmas and a Happy New Year – enjoy the holidays!


What do you want to hear about next year? Let me know in the comments or email me or, if you are UK-based, arrange a coffee and a chat.




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Innovation, creativity and diversity

We had a great session in Bristol’s KN-UK last week on innovation with Dr Rob Sheffield. He’s highly recommended.

One of the things that always strikes me when we talk about creating the right conditions for innovation to take place in businesses, is the need for diversity.

“Innovation teams” might be useful, but wouldn’t it be great if innovation was something everyone got involved in and everyone thought more creatively about client needs and how to improve delivery of their work?

Two diverse people sharing knowledge creates far more for a business than the sum of the individuals’ knowledge. If you aren’t sure about this, have a look in the comments section where I’ll share some links.

So, in practical terms, how can we improve the chances of diverse people sharing knowledge as part of their everyday work/interactions?




A few ideas for organisations/leaders –

  • mix up training sessions – if you run regular training lunches (and I know lots of law firms do) who can you invite to these to mix things up? Can your M&A team share experiences about project management? Can all your litigators mix in and share thoughts about tactics? Can your marketing team talk about personal branding?
  • create client groups with multiple strands – can all those who work with hospital trusts get together occasionally, whether they support their complaints and litigation teams or their property teams? What about anyone across your business who deals with family-run businesses?
  • and if you want a specific, dedicated project, the “RCT” will create a bit of serendipity in your organisation’s networks for a minimum cost – read more here.

And a few ideas for outside business –

  • I run a free global RCT/virtual coffee connections for law firm knowledge people. If you’d like to join in, email me or comment below. Read other people’s comments about their experiences here.
  • I’ll also be running a global virtual book club for knowledge and learning people from all sectors next year. Again, email me or comment below if you’d like to join in. More info here. Join law firm knowledge specialists from across Europe, mixed with leaders in learning from other sectors and people across the globe who are passionate about learning and knowledge.
  • Join a community group or an alumni from an old employer or university or set up your own.
  • Go to a conference or training session that is useful, but from a different angle or sector. I went to the UK Knowledge Mobilisation conference earlier this year and enjoyed myself so much I joined the committee to run next year’s! You can get your tickets here (not many left – it is fantastic value for money!).

What have you tried in the past to “mix things up” and bring diverse people together for knowledge sharing? How did it go? I’d love to hear what worked and what didn’t.


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Posted in Knowledge Network UK, knowledge-sharing | Tagged , , , , | 1 Comment

Interview with Ari Kaplan

I met Ari Kaplan of Ari Kaplan Advisors at the Lexpo conference in Amsterdam earlier this year.

Finally we’ve got around to having another chat, this time on tape for his Reinventing Professionals podcast.

It’s all about trusting networks and knowledge sharing in law firms and my two new projects to build global connections between KMers.

There are lots of other interesting interviews there too, so have a look over a coffee.


colour head and shoulders.JPG      AriKaplan_Headshot2011


Posted in KM, knowledge-sharing, networks, Professional Support Lawyers, The Knowledge Business | Tagged , , , | Leave a comment

An update on the global RCT

As you probably know, before the Summer I randomly connected some volunteers who work in law firm Knowledge and Learning (mainly PSLs, but other job titles too) for a virtual coffee and a chat.

I have just paired people up for the second wave of virtual coffees, so I thought I’d share (anonymously) some of the comments that people had made about their involvement.

If you are hesitating to join in, have a look and perhaps try the project out for one round of virtual coffees and if it isn’t for you, you can withdraw after that.

Comments so far (I’ll update/add to this as comments come in)

  • “It was great to chat and share the similarities and differences between our roles.”
  • “We are planning to ‘meet’ up in the new year to see what we have both been up to over the next few months.”
  • “Thank you very much for pairing me with [X] … we had a really nice chat.”
  • “I hope we can stay in touch and perhaps even collaborate on a project one day.”
  • “Many thanks for this initiative.”
  • My first pairing was really good … we shared a lot of insights and joint experiences.”
  • “Being in this KM/ PSL world can sometimes feel a bit isolating so it is really good to make these connections.”
  • “It was reassuring to speak to someone facing the same day to day issues and challenges, even though she was in a different country”
  • “We had such a good chat. It was very easy and free flowing.”
  • “A big thank you for putting us in touch with each other … we hope to keep in touch.”

And if you want to read more about this project and the background to RCTs/virtual coffee connections, click here.

And if you are not in legal sector Knowledge and Learning, but want to connect with other business KMers across the globe, think about joining my book-club next year.

Email me if you are interested and then, once I know the numbers and hence the discounts I can get on the books, I’ll send out pricing and invite you to join in.

Posted in collaboration, KM, networks, Personal Knowledge Management, Professional Support Lawyers | Tagged , , , , , | 3 Comments

Knowledge sharing with dyslexics

This week (1st-7th October 2018) is national dyslexia awareness week. Learn more here.

You can download a pdf of info/events planned by the British Dyslexia Association here and see videos for employers here.

I thought it’d be useful (as well as sharing those links) to use this post to pose a question/ a challenge/ a call for ideas of excellent practice we can share.

Dyslexics are well known for their creativity and “big picture” thinking. At a time when innovation and creativity are prized attributes, I’d love to hear about any projects you are involved in which make knowledge sharing by dyslexics easier. 

How can those of us working in knowledge management make the sharing of knowledge easier for dyslexics in our organisations?

Comment below/ message me/ email me and I can curate the answers next week for everyone to share.

And if you’d like to learn a bit more or change something simple, have a look at this dyslexia-friendly style guide.

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