Knowledge must circulate …


Read more about my research into knowledge sharing antecedents here and learn how to your law firm could improve the amount of knowledge sharing which occurs.

Join a training event in London, Bristol or Birmingham or contact me about an in-house bespoke event.

Or simply sign up for the busy person’s monthly summary and keep yourself updated.

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Free learning in Bristol

It’s national learning at work week next week. Are you doing anything special?

Bristol’s got some free events as part of its Learning City programme, which are worth a look.

Bristol’s learning at work week free sessions

Although most of the sessions aren’t terribly relevant for lawyers and law firms, the facilitation (15/5) and creative problem solving (17/5) sessions could be interesting, and if you know anyone looking for an apprenticeship and needs help with their CV, there is a session for them too (and did I mention it’s all free!!!!!!).

And a big shout-out to Clarke Willmott for their involvement. Fab.

Love-Learning-stamp-COLOURAre you doing anything special for learning at work week? I’d love to know in the comments section. If you’ve nothing planned, why not take a little time that week to review your learning needs and work out how to fill the gaps, maybe book some training for later on this year? If you’d like to learn more about reflective learning, click here for a collection of posts.

And if it is KM training you need, I’ve a few open sessions coming up.


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What are your problems?

I’m sitting here drinking tea and wondering what to write next.

What blog posts would be useful for you? What e-books and downloads should I create next?

Can you help me?

I’ve created a little 4 question survey. Would you take 2 mins to answer it?

Start survey here

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KM Strategy

Before the Easter break, we had our Birmingham Knowledge Network session on KM Strategy with Duncan Ogilvy of 3Kites. Duncan is a well known and popular speaker at KN-UK, having done various fantastic sessions for us in the past in Bristol and Birmingham.

This session was on KM Strategy, both considering whole firm KM strategies, KM strategies that support departmental business strategies and generally being more “strategic” as a PSL, LIS etc.

Image result for pictures about business strategy

Obviously it’s a massive topic and I wouldn’t do it justice to try to repeat it, but from all of our discussions, I think my six main learning points were:

  • “Strategy” is a big word, but it really boils down to medium and long term business goals.
  • You do your firm and yourself no favours by allowing yourself to be sucked into everyone else’s pet projects. Being strategic in a general way (understanding your firm’s business goals and creating your own goals to support them) helps your firm prosper.
  • You do not have to have a perfect written strategy full of SWOTs and Scenario Analysis to be strategic in your work (although spending time standing back to see the bigger picture is always useful).
  • Spend time understanding your firm inside out (not just the public face). You need to understand your firm really well in order to understand how to help it with its goals. Try interviews, looking at data, and benchmarking against other firms (although remember that all firms are different, so benchmarking has limitations).
  • Remember what you’ve already learned about change management (we had a session about this last year). Kotter is worth reading.
  • Remember that there will often be other things going on in your firm (mergers, other big projects, such as new CRMs etc) which may necessitate putting other strategic goals to the side. Be understanding and flexible.

What are your experiences with KM Strategy? I’d love to hear in the comments what you found to be the hardest aspect of creating your strategy,or your top tips.

What now?

  1. For advice and help with your KM Strategy, you can contact either Duncan at 3Kites or myself.
  2. For an afternoon workshop in London on KM Strategy in July, book here (you can also add some coaching to help you through the process).
  3. For further reading, try Milton and Barnes’ “Designing a successful KM Strategy” (a general KM book, not law firm specific) or Ch 4 of my own KM Handbook, published by the Law Society.
  4. For more information, there are articles on my website or you could follow this blog (button at the top right), sign up for my monthly “busy-person’s summary” or join the Knowledge Network UK mailing list to be notified about KN-UK events.
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In teaching others …


Learn more about KM on open courses in London, Bristol and Birmingham or contact me about an in-house bespoke session.

Sign up for the busy person’s monthly summary, or follow  the blog at the top right.

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Your Knowledge Vision

I was helping a law firm with their KM strategy recently and one thing they found thought-provoking was having a “Knowledge Vision”.


What is it?vision eye

A “Knowledge Vision” captures the essence of your knowledge strategy and is aspirational in explaining what working life related to knowledge will be like in the future.


It requires an understanding of your firm’s knowledge assets at the moment, what knowledge will be needed in the future for a resilient and successful firm, and how you will meet the firm’s knowledge needs along the strategic journey from present to future, but it isn’t the plan itself.


Download the rest of the report here.


What now?

Share –

  • Do you have a Knowledge Vision as part of your KM Strategy? If so I’d love to hear about it in the comments below. How difficult was it to create? Does it meet the 5 criteria I list in the report?

Read more –

  • Nonaka et al “Enabling Knowledge Creation”
  • Barnes & Milton “Designing a successful KM Strategy”
  • My previous posts about strategy
  • Sign up to my busy-person’s monthly summary or follow the blog (top right)

Learn –

Get help –

  • I can help you write your KM Strategy and vision. I can do it for you entirely, work alongside you or coach you through the process.
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Knowledge and information

Snippet tip

Information = blah blah
Knowledge = bleh bleh

Why bother?

Because the *effective* tools and techniques for the creation, storage, access and sharing of information and knowledge are different.

Don’t waste your money trying to manage knowledge in the same way that you manage information.


Learn more on “KM: The Works”, a day-long training for KMers in professional services.

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