Category Archives: SMFs

LinkedIn Masterclass

The next Knowledge Network West meeting will be a LinkedIn Masterclass, looking at using LinkedIn for knowledge-sharing – connecting with experts in your field of expertise, collaborating and sharing knowledge with them – and using it to build your personal … Continue reading

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Review of Knowledge Management Handbook

A review of my KM Handbook for the Law Society, is now available here. “Down-to-earth advice” “Readable, easy to follow and practical” “This title has real repeat visit value” “Golden nuggets of advice” Learn more about “Knowledge Management Handbook” here … Continue reading

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Getting started with KM

Are you a partner in a medium-sized or smaller firm, who knows KM could help you in improving your firm’s effectiveness, but is unsure where to start?  These are a few ideas which I hope will help overcome the inertia. … Continue reading

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Avoiding bad decisions – strategic red flags

Good leaders make bad decisions.  Good firms make wrong turns.  When things change, it often seems to be the most successful businesses which are the slowest to adapt.  I’ve just finished the Strategy module on my MBA and this is … Continue reading

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…but not the twitter

“I like your ideas … but not the twitter … no, absolutely not… it’s a non-starter…” I have to admit that this recent comment in relation to a report to a mid-sized law firm caught me by surprise and prompted … Continue reading

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happy management = happy clients

Lawyers often struggle with customer satisfaction issues.  Time after time surveys suggest that they get client relationships wrong.  Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across … Continue reading

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Flex for success

I went to an excellent seminar last week at UWE, one of their Distinguished Executive Address series. Christine Hodgson, CEO of Capgemini UK plc was speaking about “Embracing technology for business success”. At one point in the talk she reminded … Continue reading

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