Monthly Archives: June 2018

The hunger for real learning

  Interested in facilitating the sharing of complex knowledge? Come to my workshop. If you enjoyed this quote, follow the blog or sign up for the roughly monthly round-up. Advertisements

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Intranets that *work*

We had an excellent session last week by Duncan Ogilvy and Sally Roberts of 3Kites all about intranets, in particular how law firm KMers can work to improve the usability of their knowledge databases and intranets. We covered too much … Continue reading

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Away days & training

Knowledge Lawyers, Professional Support Lawyers and Practice Development Lawyers are expensive resources. Organisations, therefore, must ensure that they work effectively and efficiently. They can encourage this by investing in their training, in particular their training in the theory and practice … Continue reading

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Money, money, money

Sometimes it can appear that organisations don’t really care about loss of knowledge. They don’t invest in knowledge sharing or exit interviews that work. The expense of headcount is calculated in a simplistic way and loss of knowledge isn’t taken … Continue reading

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On letting go

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Exit stage left – 5 ways to improve exit interviews

The exit interview … When someone is retiring after a long and illustrious career, they will probably be delighted to share the golden nuggets of knowledge they have amassed over the years as part of their legacy. However, when someone … Continue reading

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Law Firm Profitability

“Emerging Approaches to Law Firm Profitability” You’ll find my contribution at Chapter 3: “Better, faster, cheaper”. – What is process design and improvement? – Where to start with your first process-related project. – Improvement cycles. You can find out more … Continue reading

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