If you’ve just been put in charge of Knowledge at your law firm and you are wondering where on earth to begin,
take a deep breath and start here…
What is “Knowledge” and “Knowledge Management”?
Before you understand how best to help your lawyers with their knowledge-needs, you must understand what exactly it is that you are “managing”.
Knowledge is different to information and it isn’t all about databases.
- What is Knowledge Management?
- You can’t manage Knowledge
- A law librarian’s guide to Knowledge Management
Where do I start?
It’s easy to get bogged down when you take over responsibility for KM, or to be overwhelmed with everything you could be doing to improve knowledge flows within the organisation or the thought that you need to do a whole firm knowledge audit and all-encompassing KM strategy before anything else.
Although you will need an audit and strategy eventually, there is a lot you can do straightaway, and you can write a mini fast-track KM strategy today (see KM Handbook and “In the Know” below).
For some more ideas of where to start, try these:
What do other people do?
Various Heads of Knowledge have kindly shared their thoughts with me about their firm’s KM priorities and top tips. Read these here.
Where can I learn more?
My day-long foundation courses on the basics of KM run in London in January, May and September each year, my afternoon workshops on KM metrics run in February, June and October and I run one afternoon workshop on KM Strategy each year in July.
I can also run bespoke in-house training events, or I could put a programme together for you with a mix of training and coaching.
And don’t forget, whatever is going on, you can always talk to me. I’m usually happy to have a coffee and a chat (in person or by skype, depending on how far away you are) whilst you find your feet.
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