Monthly Archives: April 2012

Measuring successfully – 5 ideas

Posted on April 26, 2012 by

Someone asked me recently how they could improve the ways that they proved the worth of their KM work to the rest of the law firm.  Money is tight in many firms and KM can appear to some people to … Continue reading →

Posted in KM, Strategy | Tagged , , , , , , | 1 Comment

…but not the twitter

Posted on April 18, 2012 by

“I like your ideas … but not the twitter … no, absolutely not… it’s a non-starter…” I have to admit that this recent comment in relation to a report to a mid-sized law firm caught me by surprise and prompted … Continue reading →

Posted in Client-facing KM, KM, SMFs, social media, Strategy | Tagged , , , , | 1 Comment

happy management = happy clients

Posted on April 3, 2012 by

Lawyers often struggle with customer satisfaction issues.  Time after time surveys suggest that they get client relationships wrong.  Often a law firm’s response to relationship problems is to limit access to clients and increase controls. An article I came across … Continue reading →

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