Interview with Ari Kaplan

I met Ari Kaplan of Ari Kaplan Advisors at the Lexpo conference in Amsterdam earlier this year.

Finally we’ve got around to having another chat, this time on tape for his Reinventing Professionals podcast.

It’s all about trusting networks and knowledge sharing in law firms and my two new projects to build global connections between KMers.

There are lots of other interesting interviews there too, so have a look over a coffee.


colour head and shoulders.JPG      AriKaplan_Headshot2011


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An update on the global RCT

As you probably know, before the Summer I randomly connected some volunteers who work in law firm Knowledge and Learning (mainly PSLs, but other job titles too) for a virtual coffee and a chat.

I have just paired people up for the second wave of virtual coffees, so I thought I’d share (anonymously) some of the comments that people had made about their involvement.

If you are hesitating to join in, have a look and perhaps try the project out for one round of virtual coffees and if it isn’t for you, you can withdraw after that.

Comments so far (I’ll update/add to this as comments come in)

  • “Thank you very much for pairing me with [X] … we had a really nice chat.”
  • “I hope we can stay in touch and perhaps even collaborate on a project one day.”
  • “Many thanks for this initiative.”
  • My first pairing was really good … we shared a lot of insights and joint experiences.”
  • “Being in this KM/ PSL world can sometimes feel a bit isolating so it is really good to make these connections.”
  • “It was reassuring to speak to someone facing the same day to day issues and challenges, even though she was in a different country”
  • “We had such a good chat. It was very easy and free flowing.”
  • “A big thank you for putting us in touch with each other … we hope to keep in touch.”

And if you want to read more about this project and the background to RCTs/virtual coffee connections, click here.

And if you are not in legal sector Knowledge and Learning, but want to connect with other business KMers across the globe, think about joining my book-club next year.

Email me if you are interested and then, once I know the numbers and hence the discounts I can get on the books, I’ll send out pricing and invite you to join in.

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Knowledge sharing with dyslexics

This week (1st-7th October 2018) is national dyslexia awareness week. Learn more here.

You can download a pdf of info/events planned by the British Dyslexia Association here and see videos for employers here.

I thought it’d be useful (as well as sharing those links) to use this post to pose a question/ a challenge/ a call for ideas of excellent practice we can share.

Dyslexics are well known for their creativity and “big picture” thinking. At a time when innovation and creativity are prized attributes, I’d love to hear about any projects you are involved in which make knowledge sharing by dyslexics easier. 

How can those of us working in knowledge management make the sharing of knowledge easier for dyslexics in our organisations?

Comment below/ message me/ email me and I can curate the answers next week for everyone to share.

And if you’d like to learn a bit more or change something simple, have a look at this dyslexia-friendly style guide.

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A Knowledge and Learning Book Club!

Do you fancy learning more about knowledge sharing and learning, but can’t keep travelling for training, conferences and networking events?

Do you think it’d be great to learn something new and discuss it with peers, but you don’t get much time away from your desk? Or you work from home?

I’m starting a K&L book club for you!

The plan is:

  • I send you 4 packages a year which will include
    • a relevant business/knowledge/learning book
    • some speciality tea or coffee (you choose)
    • some treats, such as notebooks, bookmarks, pens, chocolate etc, whatever I source in the small-but-super-lovely-treats field
  • 4 video conferences to talk about the book (both a big everyone-together chat and small-group breakout “rooms”)
  • an online group to discuss the book (or anything you fancy) in between meetings

For a fixed annual fee.

Could you be interested? Message me!


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What’s left in 2018?

There aren’t many training sessions left in 2018.

  • KM foundations training day – Thursday 27th September, 10-4pm in London
  • Measurement of KM projects workshop – Wednesday 2th October, 2-5pm in London
  • 2 x invitation only (sorry) KN-UK “bring-a-problem” workshops
  • 2x tba November KN-UK sessions on innovation (Bristol) and KM in engineering (Birmingham)

If you are interested in coming along, have a look at my Eventbrite page, comment below or drop me an email.

And if you have any thoughts for next year’s KM-in-the-legal-sector training programme, let me know – always looking for new ideas for topics.



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Change is …


Open your eyes to new ideas by joining a UK regional knowledge sharing group.

Or join one of my open KM training workshops.


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Shy of retiring? 6 ideas to help

We all know about the knowledge cycle

Knowledge cycle

but how many of us actually address the last aspect of that cycle systematically?

Looking back to when I worked in know how within a law firm, I have to admit my approach to retiring knowledge documents was pretty haphazard. There were always so many other matters that had a higher priority and I was always a little worried about deleting stuff that may come in handy.

A few thoughts to help you with retiring documents and knowledge artefacts:

  1. For all new documents, decide upon realistic review and destruction dates at the outset. Create a standard process and you’ll be more likely to take action.
  2. Some databases allow you to automatically set a removal date, but many people are wary of automating this.
  3. Share out responsibility for checking compliance, relevance and usage of documents/artefacts. It won’t be such a burden if it is shared. And some people would far rather edit and review than create something new or run a training session, so you can help them to reach their knowledge activity targets in the way that suits them best.
  4. Ensure you are compliant with relevant regulations – something may no longer be useful, but are you required to keep it for any reason? Similarly, does this document/artefact comply with GDPR requirements? If not, can you adapt it/consent it, so it complies or should you delete straightaway?
  5. Breaking the task into smaller/monthly chunks will make it much easier than having a once-a-year clear out.
  6. Worried someone might need a document/artefact later? Cache it for a while and see what happens. If no one has asked for it a year later, you have your answer!

How do you handle the “destruction” aspect of the knowledge cycle? Any top tips to share?


And if you are interested in Knowledge fundamentals, come along to one of my foundation courses (KM: The Works).

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