Innovation, creativity and diversity

We had a great session in Bristol’s KN-UK last week on innovation with Dr Rob Sheffield. He’s highly recommended.

One of the things that always strikes me when we talk about creating the right conditions for innovation to take place in businesses, is the need for diversity.

“Innovation teams” might be useful, but wouldn’t it be great if innovation was something everyone got involved in and everyone thought more creatively about client needs and how to improve delivery of their work?

Two diverse people sharing knowledge creates far more for a business than the sum of the individuals’ knowledge. If you aren’t sure about this, have a look in the comments section where I’ll share some links.

So, in practical terms, how can we improve the chances of diverse people sharing knowledge as part of their everyday work/interactions?




A few ideas for organisations/leaders –

  • mix up training sessions – if you run regular training lunches (and I know lots of law firms do) who can you invite to these to mix things up? Can your M&A team share experiences about project management? Can all your litigators mix in and share thoughts about tactics? Can your marketing team talk about personal branding?
  • create client groups with multiple strands – can all those who work with hospital trusts get together occasionally, whether they support their complaints and litigation teams or their property teams? What about anyone across your business who deals with family-run businesses?
  • and if you want a specific, dedicated project, the “RCT” will create a bit of serendipity in your organisation’s networks for a minimum cost – read more here.

And a few ideas for outside business –

  • I run a free global RCT/virtual coffee connections for law firm knowledge people. If you’d like to join in, email me or comment below. Read other people’s comments about their experiences here.
  • I’ll also be running a global virtual book club for knowledge and learning people from all sectors next year. Again, email me or comment below if you’d like to join in. More info here. Join law firm knowledge specialists from across Europe, mixed with leaders in learning from other sectors and people across the globe who are passionate about learning and knowledge.
  • Join a community group or an alumni from an old employer or university or set up your own.
  • Go to a conference or training session that is useful, but from a different angle or sector. I went to the UK Knowledge Mobilisation conference earlier this year and enjoyed myself so much I joined the committee to run next year’s! You can get your tickets here (not many left – it is fantastic value for money!).

What have you tried in the past to “mix things up” and bring diverse people together for knowledge sharing? How did it go? I’d love to hear what worked and what didn’t.


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Posted in Knowledge Network UK, knowledge-sharing | Tagged , , , , | 1 Comment

Interview with Ari Kaplan

I met Ari Kaplan of Ari Kaplan Advisors at the Lexpo conference in Amsterdam earlier this year.

Finally we’ve got around to having another chat, this time on tape for his Reinventing Professionals podcast.

It’s all about trusting networks and knowledge sharing in law firms and my two new projects to build global connections between KMers.

There are lots of other interesting interviews there too, so have a look over a coffee.


colour head and shoulders.JPG      AriKaplan_Headshot2011


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An update on the global RCT

As you probably know, before the Summer I randomly connected some volunteers who work in law firm Knowledge and Learning (mainly PSLs, but other job titles too) for a virtual coffee and a chat.

I have just paired people up for the second wave of virtual coffees, so I thought I’d share (anonymously) some of the comments that people had made about their involvement.

If you are hesitating to join in, have a look and perhaps try the project out for one round of virtual coffees and if it isn’t for you, you can withdraw after that.

Comments so far (I’ll update/add to this as comments come in)

  • “It was great to chat and share the similarities and differences between our roles.”
  • “We are planning to ‘meet’ up in the new year to see what we have both been up to over the next few months.”
  • “Thank you very much for pairing me with [X] … we had a really nice chat.”
  • “I hope we can stay in touch and perhaps even collaborate on a project one day.”
  • “Many thanks for this initiative.”
  • My first pairing was really good … we shared a lot of insights and joint experiences.”
  • “Being in this KM/ PSL world can sometimes feel a bit isolating so it is really good to make these connections.”
  • “It was reassuring to speak to someone facing the same day to day issues and challenges, even though she was in a different country”
  • “We had such a good chat. It was very easy and free flowing.”
  • “A big thank you for putting us in touch with each other … we hope to keep in touch.”

And if you want to read more about this project and the background to RCTs/virtual coffee connections, click here.

And if you are not in legal sector Knowledge and Learning, but want to connect with other business KMers across the globe, think about joining my book-club next year.

Email me if you are interested and then, once I know the numbers and hence the discounts I can get on the books, I’ll send out pricing and invite you to join in.

Posted in collaboration, KM, networks, Personal Knowledge Management, Professional Support Lawyers | Tagged , , , , , | 1 Comment

Knowledge sharing with dyslexics

This week (1st-7th October 2018) is national dyslexia awareness week. Learn more here.

You can download a pdf of info/events planned by the British Dyslexia Association here and see videos for employers here.

I thought it’d be useful (as well as sharing those links) to use this post to pose a question/ a challenge/ a call for ideas of excellent practice we can share.

Dyslexics are well known for their creativity and “big picture” thinking. At a time when innovation and creativity are prized attributes, I’d love to hear about any projects you are involved in which make knowledge sharing by dyslexics easier. 

How can those of us working in knowledge management make the sharing of knowledge easier for dyslexics in our organisations?

Comment below/ message me/ email me and I can curate the answers next week for everyone to share.

And if you’d like to learn a bit more or change something simple, have a look at this dyslexia-friendly style guide.

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A Knowledge and Learning Book Club!

Do you fancy learning more about knowledge sharing and learning, but can’t keep travelling for training, conferences and networking events?

Do you think it’d be great to learn something new and discuss it with peers, but you don’t get much time away from your desk? Or you work from home?

I’m starting a K&L book club for you!

The plan is:

  • I send you 4 packages a year which will include
    • a relevant business/knowledge/learning book
    • some speciality tea or coffee (you choose)
    • some treats, such as notebooks, bookmarks, pens, chocolate etc, whatever I source in the small-but-super-lovely-treats field
  • 4 video conferences to talk about the book (both a big everyone-together chat and small-group breakout “rooms”)
  • an online group to discuss the book (or anything you fancy) in between meetings

For a fixed annual fee.

Could you be interested? Message me!


Posted in KM, Professional Support Lawyers, Training and learning | Tagged , , , , , , , | 3 Comments

What’s left in 2018?

There aren’t many training sessions left in 2018.

  • KM foundations training day – Thursday 27th September, 10-4pm in London
  • Measurement of KM projects workshop – Wednesday 2th October, 2-5pm in London
  • 2 x invitation only (sorry) KN-UK “bring-a-problem” workshops
  • 2x tba November KN-UK sessions on innovation (Bristol) and KM in engineering (Birmingham)

If you are interested in coming along, have a look at my Eventbrite page, comment below or drop me an email.

And if you have any thoughts for next year’s KM-in-the-legal-sector training programme, let me know – always looking for new ideas for topics.



Posted in Events, KM, Knowledge Network UK, Measurement, Professional Support Lawyers, The Knowledge Business, Training and learning | Tagged , , | Leave a comment

Change is …


Open your eyes to new ideas by joining a UK regional knowledge sharing group.

Or join one of my open KM training workshops.


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