Mental Health Awareness week

I recently hosted a discussion for CILIP SW about what librarian and information professionals could do in their libraries to support Mental Health Awareness week.

This is the article that I wrote about our discussions, first published on CILIP SW’s blog.


Mental Health Awareness Week will take place from Monday 13 – Sunday 19 May 2024, with the theme, set by the Mental Health Foundation, as “Movement: moving for our mental health” so we recently held a Grab A Break virtual coffee meeting to share ideas about what libraries and librarians can do to get ready to support their staff and communities.

Mental Health support is becoming increasingly important in the UK, given that so many people are experiencing stress. The “Support for staff – Burnout” report, recently published, advises that 9 in 10 adults in the UK experienced high or extreme stress in the past year. You can read the report here https://euc7zxtct58.exactdn.com/wp-content/uploads/2024/01/19145241/Mental-Health-UK_The-Burnout-Report-2024.pdf . It looks at the causes of chronic stress and gives valuable advice on how to prevent burnout.

As library staff, we may have obligations as employers to help to prevent stress and burnout in our teams, as well as having the opportunity to share information with our users and wider community about how to improve their mental health and happiness.

Some of the ideas shared for libraries which would be fairly easy to implement were:

  • Displays of leaflets and books on the topic of mental health. As the theme this year is movement, displays could also include books about sports and physical movement.
  • Events in the library such as yoga sessions, chair aerobics or guided walks starting/ending at the library. Introductory sessions which encourage those who mightn’t usually undertake exercise would be particularly valuable.
  • Partnering with relevant organisations for events or displays. This could be Citizens Advice Bureau or local or national mental health charities. With the theme of movement, this could also be local gyms with offers for introductory sessions, local walking groups or similar organisations.
  • Events which focus on mindfulness were popular. These can be focused on learning about mindfulness, meditation sessions, or activities which encourage a sense of “flow”, which is useful for practising mindfulness, such as knitting, jigsaws, crafts or colouring.

Some of the ideas shared which would need more planning were:

  • Bringing animals into the library (such as dogs or rabbits). HE and FE libraries may already have a programme in place to bring support animals into the library around exam times for students, so this mightn’t be too much extra work in respect of risk assessments etc. An alpaca was even mentioned, but I’m not sure how easily that would translate to most libraries!
  • Creating a library garden or community vegetable garden.
  • We also had an interesting discussion about the value to our community’s mental wellness by promoting the library as a sanctuary and no-cost social space, offering conversation and community to those who needed it. We talked about the importance (if budgets allowed) of having sufficient desk staff so that there were human interactions available, not just self-service. If there was sufficient staffing, it would be ideal to have a “slow lane” option for those who wanted a longer chat with their withdrawals and renewals.

Lastly, other useful resources which would be helpful for planning MHA week promotions or general support for mental health were:

Hopefully some of these ideas are useful for you in preparing for Mental Health Awareness week in May. If you have other ideas, we’d love to hear from you in the comments below.

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Knowledge Network 2024

If you are interested in networking with Knowledge professionals, learning more about hot topics and identifying and working through your challenges with the support of experts, then Knowledge Network is for you.

What is the Knowledge Network?

Knowledge Network is a supportive and friendly group for those who work in Information, Knowledge and Learning in professional services firms, such as law firms.

It is run by me, Helene Russell of TheKnowledgeBusiness, and has been supporting KMers for more than a decade.

Currently all events, coaching and networking are delivered virtually.

What is included for 2024?

8x hour-long virtual meetings

  • 5x learning events
  • 1x problem solving workshop
  • 2x community discussion/benchmarking/networking events
  • 2x 45 minute coaching calls
  • 20% discount on many TKB workshops
  • Private LinkedIn group

Who is it for?

If you are interested in learning, information and knowledge and work for any kind of professional services organisation (or indeed any other kind of business) you will find it interesting and useful.

We have had a wide variety of members, including Heads of Knowledge, Heads of Information and Library, Information professionals at all levels, Knowledge Systems Managers, Professional Support and Knowledge Lawyers, and consultant lawyers. We’ve also had a variety of senior leaders come along to individual events of particular interest to them.

The majority of members are from the UK, but we also have members from Europe, US, India and the Channel Islands. Learning events are held in English and during UK / GMT lunchtimes, so as long as you can attend then (whatever time it is in your time-zone), you are welcome.

What topics do we cover?

In the past we’ve had events on AI and machine learning, governance and ISO 30401, design thinking for KM, after action reviews, social media for knowledge sharing, podcasting, promoting KM, new technologies, KM strategies, culture, motivations for sharing, intranets that work, GDPR, leadership and influencing, writing in plain English, mobile KM, international management challenges, change management and all kinds of topics.

We’ve heard from practitioners (legal, health, engineering, marketing and other sectors), consultants and academics.

We’ve heard from speakers from US, Canada, Europe and UK.

For 2024 our topics are:

  • March 13th – complex AARs, positive failure and risk management, with Helene Russell and Helen Watson
  • April (tba) – metrics, KPIs and measurement: taking inspiration from other sectors, with Hank Malik (nuclear waste) and Alison Day (healthcare)
  • May 14th – innovation and future gazing, with Tom Penford
  • June 6th – community discussion/benchmarking (topic chosen a fortnight before according to community needs)
  • July 24th – Information Literacy panel discussion with Stella Laver (Slaughter & May), Greg Bennett (BPP) and Abi Ward (UWE College of business and law)
  • September 12th – bring a problem workshop
  • October 23rd – technology update and discussion with Tiger Eye
  • November 14th – community discussion/benchmarking (topic chosen a fortnight before according to community needs)
  • December – informal Xmas lunch get together in Bristol (subject to availability/interest)

How much does it cost?

£300 for one person/space for an annual subscription.

Two spaces within the same organisation are discounted to £500.

New – corporate membership £1,000 (up to 30 spaces (within single firm) at virtual events plus 10 coaching sessions)

How do I book?

Email me for an invoice. It’s that simple.

helenerussell@theknowledgebusiness.co.uk

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Knowledge Network in 2023

If you are interested in networking with Knowledge professionals, learning more about hot topics and identifying and working through your challenges with the support of experts, then Knowledge Network is for you.

What is the Knowledge Network?

Knowledge Network is a supportive and friendly group for those who work in Information, Knowledge and Learning in professional services firms, such as law firms.

It is run by me, Helene Russell of TheKnowledgeBusiness, and has been supporting KMers for more than a decade.

Currently all events, coaching and networking are delivered virtually.

What is included for 2023?

  • 8x hour-long virtual meetings
    • 5x learning events
    • 1x problem solving workshop
    • 2x group discussion/WOL/networking events
  • 2x 45 minute coaching calls
  • 20% discount on many TKB workshops

Who is it for?

If you are interested in learning, information and knowledge and work for any kind of professional services organisation (or indeed any other kind of business) you will find it interesting and useful.

We have had a wide variety of members, including Heads of Knowledge, Heads of Information and Library, Information professionals at all levels, Knowledge Systems Managers, Professional Support and Knowledge Lawyers, and consultant lawyers. We’ve also had a variety of senior leaders come along to individual events of particular interest to them.

The majority of members are from the UK, but we also have members from Europe, US, India and the Channel Islands. Learning events are held in English and during UK / GMT lunchtimes, so as long as you can attend then (whatever time it is in your time-zone), you are welcome.

What topics do we cover?

In the past we’ve had events on AI and machine learning, ISO 30401, design thinking for KM, after action reviews, social media for knowledge sharing, promoting KM, metrics and measurements, new technologies, KM strategies, culture, motivations for sharing, innovation, intranets that work, GDPR, leadership and influencing, writing in plain English, mobile KM, international management challenges, change management and all kinds of topics.

We’ve heard from practitioners (legal, health, engineering, marketing and other sectors), consultants and academics.

We’ve heard from speakers from US, Canada, Europe and UK.

For 2023 our topics are:

  • March 9th 12.30-1.30pm – Nick Milton, KM & governance
  • April 4th 12.30-1.30pm – Helene Russell, challenges/goal setting/networking meeting
  • May 5th 1-2pm – Ari Kaplan, podcasting
  • June 29th 12.30-1.30pm – David Gurteen, innovation through conversation knowledge café
  • September 12th, 12.30-1.30pm – Helene Russell, bring a problem workshop
  • October 5th, 12.30-1.30pm – Ian Rodwell, knowledge-sharing in hybrid workplaces
  • November 2nd – Tiger Eye, AI in KM update
  • December 5th 12.30-1.30pm – Helene Russell, challenges/goals/networking catch up

How much does it cost?

£300 for one person/space for an annual subscription.

Two spaces within the same organisation are discounted to £500.

If you’d like to book 3 or more spaces, get in touch.

How do I book?

Email me for an invoice. It’s that simple.

helenerussell@theknowledgebusiness.co.uk

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Fishbowls and change cafes in Liverpool

It’s a wrap…

Some photos from the CILIP conference in Liverpool.

Hank Malik and I ran a fishbowl conversation on trust and psychological safety, a knowledge café on change management and co-hosted two “lightning round” sessions on the IFLA map and sustainability in IM.

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UK Knowledge Mobilisation Forum – it’s a wrap

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Consultation – what do you think?

The BSI Knowledge Management Standards Committee has just completed a draft guide to BS ISO 30401 KM Standard. You are invited to review it and feedback your comments before 12th June.

https://standardsdevelopment.bsigroup.com/projects/2021-00575#/section

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Reminiscences …

I love those reminders you get from Google or Facebook or whoever, that remind you what you were up to on this day 2/3/4 years ago.

I was recently reminded that back in March 2019 we were all at the magical Seven Stories venue listening to Ishbel Smith, John Gabbay and Andrée le May (and a whole host of other contributors) talk about their experiences of knowledge mobilising and sharing.

We hope this year’s Forum will be just as magical, if a little more airy and masked.

If you fancy coming along, we’ll be in Liverpool on 4th and 5th May at the Florrie.

You can find out more about what we have planned and book tickets here.

I look forward to seeing you there!

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Learning from the past

Should all knowledge workers and leaders learn poker?

I recently listened to “Future You”, part of this series about thinking by Prof Steven Pinker, expecting something useful for my New Year’s resolutions.

In fact, it was primarily about future discounting in decision making, in particular, how poorly people assess risk based on numbers, in comparison to risk based on personal experience* (“the description experience gap”).

It’s something we often discuss in relation to storytelling for knowledge sharing or influencing as KMers, but I enjoyed hearing Dr Kournikova, psychologist and poker champion, discuss how useful poker has been for her to gain personal experience of what a 1% or 2% edge means, so that she can understand levels of risk in different situations where she doesn’t have personal experience.

Perhaps we should all learn a little poker? What do you think?

With lots of other interesting thoughts relevant to knowledge sharing in the podcast, it’s definitely worth 30 mins of your time. In fact, any Open University podcast that manages to include quotes from The Simpsons definitely gets my vote.

Picture of hands shuffling cards.

* It’s obviously not as simple as “experience = good” “numbers = bad” for decision-making and risk assessment, but listen to the podcast and let me know what you think!

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Knowledge Network 2022

Ready to make 2022 the year you focus on your KM knowledge and practice?

Join Knowledge Network for learning, knowledge sharing and networking.


What is the Knowledge Network?

Knowledge Network is a supportive and friendly group for those who work in Information, Knowledge and Learning in professional services firms, such as law firms.

It is run by me, Helene Russell of TheKnowledgeBusiness, and has been supporting KMers for more than a decade.

Currently all events, coaching and networking are delivered virtually.


What is included for 2022?

  • 6x hour-long virtual learning events/webinars
  • 2x 45 minute coaching calls
  • 2x virtual coffee connections
  • discount on many TKB virtual workshops

Who is it for?

If you are interested in learning, information and knowledge and work for any kind of professional services organisation (or indeed any other kind of business) you will find it interesting and useful.

We have had a wide variety of members, including Heads of Knowledge, Heads of Information and Library, Information professionals at all levels, Knowledge Systems Managers, Professional Support and Knowledge Lawyers, and consultant lawyers. We’ve also had a variety of senior leaders come along to individual events of particular interest to them.

The majority of members are from the UK, but we also have members from Europe, US, India and the Channel Islands. Learning events are held in English and during UK / GMT lunchtimes, so as long as you can attend then (whatever time it is in your time-zone), you are welcome.


What topics do we cover?

In the past we’ve had events on AI and machine learning, ISO 30401, design thinking for KM, after action reviews, social media for knowledge sharing, promoting KM, metrics and measurements, new technologies, KM strategies, culture, motivations for sharing, innovation, intranets that work, GDPR, leadership and influencing, writing in plain English, mobile KM, international management challenges, change management and all kinds of topics.

We’ve heard from practitioners (legal, health, engineering, marketing and other sectors), consultants and academics.

We’ve heard from speakers from US, Canada, Europe and UK.

Topics always depend on the needs of the members. At the time of writing this, for the 2022 programme, I have speakers booked to talk about internal communications and value, knowledge sharing vlogs, influencing and KM teams, and KM systems and technologies. If you’d like to add your favourite topic to the list, book your space early and ask!

How much does it cost?

£265 for one person/space for an annual subscription.

Two spaces within the same organisation are discounted to £475.

If you’d like to book 3 or more spaces, get in touch.

How do I book?

Email me for an invoice. It’s that simple.

Not quite right for you?

If this isn’t quite right for you, have you thought of organising your own in-house training day or training programme? I can offer virtual or in person events (depending on lockdown/tier rules of course) on a wide variety of topics. Get in touch to ask me more.

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Carry it forward …

My colleagues and I at Law Consultancy Network have been analysing the gains made in the legal profession during the pandemic/various lockdowns and considering how firms could build on those gains and improve their practices.

My thoughts are at page 30, but there are articles about pricing, management, diversity, zombies and all sorts.

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